D 楼面经理主管.docVIP

JOB DESCRIPTION 工作职责 JOB TITLE 职位 : Supervisor / Restaurant Manager楼面主管/ 楼面经理 DEPARTMENT 部门 : Chinese Section中餐部 GRADE/LEVEL 级别 : REPORTS TO 直接上司 : Assistant Chinese Section Manager 餐厅经理 RESPONSIBLE FOR 责任范围 : REVIEWED BY 制定/更新于 : SCOPE 工作范围 : To assist the Assistant Chinese Section Manager to achieve or surpass financial goals set in both the Restaurant budget and forecast through on-going motivation and training of staff members reporting to you; to ensure their comprehension and adherence to the clearly established service standards; to follow, train and ensure the adherence to procedures; to ready subordinates for promotion ensuring a smooth operation at all times and by setting an example of personal attention, care and anticipation of guest needs thus creating an atmosphere of professionalism and well-being in the outlet, leading to a highly successful operation. 协助高级楼面经理完成或超越由餐厅预算与对正在进行的经营活动的预测而制定出的营业目标，并培训员工向你报告；确保他们理解并执行已确认的服务标准；执行、培训并确保服务程序；使下级服从管理以确保运作顺利，准备关于对客服务的实例，如对客人的关注、关心以及预计客人的需求，从而在餐厅内创造出专业化与良好的环境，领导极为成功的运作。 DUTIES/RESPONSIBILITIES: 义务与责任: - Create through your total commitment to excellence an environment of complete well-being and satisfaction of our restaurant Patrons by providing friendly, fast, consistent and professional service. 完成你所有的义务以提供友善的、快速的、可靠的、专业的服务从而创造令顾客满意的良好环境 - Contribute in every way possible to the profitability of the outlet by ensuring fast, attentive and professional service extended to all guests and by deploying up-selling techniques. Make it a point to personally approach each guest/table and enquire from the guest(s) how they are, if they are happy with there food and the service they are receiving. Rectify any negative comments personally and at once and discuss any negative comments in detail with the Assistant Chinese Section manager. 确保向所有的顾客提供快速、殷勤的、专业化的服务与相应的推销，利用任何一个可能的机会增加餐厅的盈利，亲自询问每位/桌客人他们所享受的食物与服务是否让他们满意。亲自消除任何负面的意见，并与高级楼面经理一起细致讨论这些负面意见。 - Mon