售后回访内容（Aftermarket return content）.docVIP

售后回访内容（Aftermarket return content） How to develop information content? 2009-04-06 21:41:33|?? category: automotive customer service return operation if |?? Tags: | name and subscription? What are the things that an information agent can do to improve customer satisfaction? What can be done to reflect the customers true feelings? Here are three examples for you to comment on and give your opinion Return to standard terms 1 1.????? Hello?! Im the information agent of the XXXX special store. Are you Mr. XX / miss? 2.??? Your car XX XX on this month in the service shop maintenance / maintenance, I would like to return this situation. ??? would you be convenient to answer the phone now? A.? Convenient -- all right, you are delayed for 2 minutes! B.? Inconvenient? All right. When is the best time to call you? (write down time)?????? excuse me for interrupting you. Thank you. Have a nice drive! Bye！ 3.??? How well do you know about the reception personnel __c. in the field of vehicle? 4.??? After your description, how well do the receptionists know about your needs? 5.???????? in the vehicle diagnosis for __, you believe that the staff can correct vehicle malfunction diagnosis, how to agree with your degree? 6.???????? in the maintenance, reception staff for _ A. will explain the service content of the ___, how satisfied are you? 7.???????? before repair, the receptionist will be charged for _b. interpretation (description) _, how satisfied are you? 8.???????? after maintenance, reception staff ___ explanation for has services (description) _, to your satisfaction? 9.???????? after maintenance, reception staff __ explained on the final charge, to your satisfaction? 10.????? Thank you for your visit! Have a nice drive! 11.?????? goodbye! Return to standard terms 2 1.????? Hello?! Im XXX special store, after sales clerk XX, are you Mr. XX / miss? 2.??? Your car XX XX on this month in the service shop maintenance / maintenance, I would like to return this situation. May I spe