如何提高汽车4S店的售后服务很重要（How to improve the after-sales service of automobile 4S shop is very important）.docVIP

如何提高汽车4S店的售后服务很重要（How to improve the after-sales service of automobile 4S shop is very important） How to improve the car 4S shop after-sales service is very important,.Txt, if the youth of the time spent in idle, then the memory of the years will be a desolate tragedy. Where there is much weeds, there are few crops, but where there are many empty words, there is little wisdom. Even if there are no flowers on the road, I can still enjoy the desert. How to improve the after-sales service of automobile 4S shop is very important At present most of the 4S shop dealers focus on sales more, the customer service management and service from the enterprise internal mining problem, improve customer satisfaction, strengthen customer service service and technical strength. There is no doubt that with the further maturity of the car sales market, the differentiation of each brand product is less. The profit of the distributor will mainly come from after-sales service. Therefore, good customer service service work, and constantly improve the brand of customer satisfaction, customer loyalty, is an important issue facing many 4S shop. The current situation of automobile after-sales service in our country mainly includes 1, the service point of view is weak. Now the car 4S shop after-sales service point of view is generally relatively weak, in some television news, often see some shops because of bad service and customer complaints, and some service personnel quality is not high. 2, to provide inferior accessories. Some 4S stores now offer inferior quality accessories for a variety of reasons, reducing service quality again. 3, ignore information feedback. Although current car 4S stores or car dealers also know how to collect customer feedback, customer feedback is eventually answered or resolved satisfactorily. Customer visits are only a form of surface, real return visit in a timely manner, and seriously do a return visit records, the establishment of customer files and did not do