商务写作写作 写作5.ppt

Unit5 Warming up furnishings for one’ reference break down power cable freight insurance reserve quantity quality available guarantee superior adequate complain employee employer contract spokesman speechless value extensive fashion designer multi-million dollar injury install claim compensation surveyor amortize appendix appraisal appreciation approval authority arbitration audits asset risk insurance authenticate ; Writing( test yourself) Six months ago, you sent an invoice to a company. You have reminded them twice, but they have still not paid you. Write a letter to them, reminding them again that credit is only available for 30 days, and that if they do not pay you will take legal action.;Complaints and Claims Introduction Complaints or claims may sometimes arise in spite of our well-planned and careful work in the performance of a contract. This kind of a genuine complaint or claim, which arises from such situations as the following: 1.The wrong goods may have been delivered 2.The quality may have been found unsatisfactory 3.The shipment may have been found damaged, short, missing or late 4.The prices charged may be excessive or not as agreed. ; The guidelines below should help you write letter for complaint that produces positive results 1.Remember that your purpose is to get the adjustment (Do not make threats) 2. State the problem precis