浅析跨文化商务活动中的非语言交际.docVIP

　　浅析跨文化商务活动中的非语言交际 --本文探讨的是跨文化商务活动中的非言语交际，旨在提高商人在做国际业务时的交际能力。非语言沟通在人们的生活中是无法避免的，这是我们日常沟通中非常重要的。商人需要了解一个特定国家的正确的行为，使他们能够避免无意中得罪了客户。 I. Introduction 引言 随着科学技术的飞速发展，世界正在成为一个地球村。因此，国家之间的商务往来变得越来越频繁。因此，学习与来自不同文化的另一个人沟通对于商人来说是至关重要的。 ent of science and technology, the ore and more frequent. So, learning to municate different culture is vital important to businesspersons. 除了语言沟通，非语言沟通，如眼球运动，姿势，触摸和面部表情，也是非常重要的。它可以对人们的交流产生影响，反映了人们的思想和口头沟通的补充。心理学家们认为，对他人产生的影响7％取决于别人说了什么，38％取决于别人怎么说，55％与肢体语言有关。 Besides verbal munication, non-verbal munication, such as eye movement, posture, touch and facial expressions, is also of great importance. It can exert influences on people’s munication, reflecting people’s thoughts and plement the verbal munication. Psychologists claim that the impact people make on others depends on 7% essage, 93% of emotion municated ation. It is certain that one’s unconscious movements, for example, the gesture of lifting of the eyebroore advantages than verbal ones. They are of more directness, more convenience and more expressiveness. But they may cause some problems in cross-cultures business interactions. Therefore, appropriate use of non-verbal signals can help business people to achieve better understanding and contribute to further development of international business. A positive and honest message conveyed by one’s non-verbal munication ore opportunities than one can think. Non-verbal messages can move prospects from suspicion to openness and receptiveness. People can also use body language to calm hostile or dissatisfied clients. II. The Definition and Function of Non-Verbal munication 非言语交际的定义和功能 Since non-verbal munication is important and happens all the time, it is sensible to knounication and its function. The kno is of much help in munication. 2.1 The Definition of Non-Verbal munication Different experts define non-verbal munication differently. Through studying of the definitions that researchers have given, here, it chooses and develops the poin