it综合管理关联成为核心（It integrated management, correlation becomes the core）.docVIP

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it综合管理关联成为核心（It integrated management, correlation becomes the core）.doc

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it综合管理关联成为核心（It integrated management, correlation becomes the core）

it综合管理关联成为核心（It integrated management, correlation becomes the core） Get rid of looking for the day of IT management relevance as the core Time: 2011-12-30 Abstract: in the IT support business era, enterprise scale bigger, more often unable to withstand the invasion of fault. All the sudden fault may cause the system to stop business interruption. So, how to find the problems in the complex, and deal with the problem in the first time...... Keywords: IT Integrated Management Association, BTIM, North Tower software one day, 10 in the morning, direct dial telephone and extension of IT department at almost the same time rang. The network administrator for this phenomenon has It is quite common for, but this is different, the user can log in and said ERP system, sometimes cannot access. This is the daily operation of the companys key application system, the first time to debug. The administrator in communication lines, the physical layer device, server, ERP system, database, storage devices are all beginning to troubleshoot problems, but until 17:00 in the afternoon, still did not find the root of the problem. Call for help manufacturers, using a section and layered investigation strategy, that is a basic problem on the link, but when the problem is broken, not completely solved. The above case fully illustrates a problem, in support of IT business era, enterprise scale bigger, more often unable to withstand the invasion of fault. All the sudden fault may cause the system to stop business interruption. So, how to find the problems in the complex, and deal with the problem in the first time? Troubleshooting. the lack of sense of time The aforementioned segmentation and stratification is often called the IT operation and maintenance personnel debugging.. The segmentation method can be understood on the same network, the fault is divided into several sections, allowing users to use Ping commands to the local gateway connectivity test, and then one by one rule. The hierarch