医疗网络咨询技巧分析（Analysis of medical network consulting skills）.docVIP

医疗网络咨询技巧分析（Analysis of medical network consulting skills） Network consulting skills analysis of network counseling is through consultation with the doctors medical knowledge, attitudes, skills and establish a bridge between doctors and patients, so each consulting doctor is in the hospital control the important link of the disease. The purpose of network consultation is to make patients understand the hospital and believe the hospital through the easiest chat, so as to promote the patient to see a doctor. Three steps of network consulting: The first step: to answer patients problems, establish the authority: this step must be objective, because patients do not only ask you a doctor, not only consult your hospital, must answer really and objectively, make patients feel that you dont have fooled him, you in the establishment of authority in the field of disease. If this step is not good, the patient will usually directly off the conversation window, you also have no chance of the second step, guide the patients to understand the establishment of the hospital, the hospital trust, not rigid indoctrination, step by step guide, such as gynecological inflammation, you can say, this is what we like, is the hospital what kind of The third step, to dispel the patients concerns, often hesitant patients is a certain point, find and solve it, it is ok. You can follow the patients web page to find out what the patient is looking for. What exactly does he want to know about the patients needs?. In this way, I know a lot about myself, and I will pave the way for the next step of consultation. Two misunderstandings of network consultation The network consultation of hospital network marketing should avoid two extremes: 1. Public consultation; 2. Sales promotion consultation. First, the public consultation: physicians answer inquiries very professional, very objective, treat patients very sincere, there are many friends of patients, but did not form a consultation. Two, sales oriente