工商硕士IT企业外包绩效影响因素实证研究.docVIP

IT企业外包的绩效影响因素实证研究 【摘要】：在IT企业中， IT成功外包和外包绩效影响因素关系密切。所谓IT企业外包，其实就是客户将部分或者全部IT工作交予专业公司完成的一种服务型模式。在IT外包过程中，客户能够对外部优秀的专业化IT资源进行整合与利用，以此达到提高效率、降低成本、增强适应外部环境能力、提升自身核心竞争力的目的。随着近些年IT外包市场的进一步发展与进步，国内外很多学者开始探讨IT企业外包绩效，但是，专门研究IT企业外包绩效影响因素，特别是IT企业外包的绩效影响因素实证研究却非常少。本文就是以IT企业外包绩效影响因素为切入点，通过实证对其模型与绩效影响因素进行研究，以期能够为IT企业外包绩效的提升与完善提供一些发展思路。 【ABSTRACT】：In the IT companies, IT outsourcing and outsourcing performance is close to the influencing factors of success. The so-called enterprise IT outsourcing, in fact, the customer will work part or all of IT to a professional company to complete a service mode. In the process of IT outsourcing, the customer can external outstanding professional integration and utilization of IT resources, to improve efficiency, reduce costs, enhance the ability to adapt to the external environment and to improve its core competitiveness. With the further development of IT outsourcing market and progress in recent years, many scholars began to explore IT enterprise outsourcing performance at home and abroad, however, studies the enterprise IT outsourcing performance influence factors, especially the enterprise IT outsourcing performance influence factors of the empirical research are very few. This article is to enterprise IT outsourcing performance influence factors as the breakthrough point, through the empirical study of the model and the performance influence factors, in order to provide enterprise IT outsourcing performance improvement and perfect some development ideas. 关键字：IT企业外包，电子商务，影响因素，外包绩效 【KEY WORDS】：Enterprise IT outsourcing, e-business, the influence factors, outsourcing performance 1绪论 1.1研究背景和意义 1.1.1现实背景 外包是企业在基于自身的竞争优势，整合利用内外部最优秀的专业资源，将企业不擅长的业务或者一些不是本企业核心的部门工作委托给专业机构办理。欧美发达国家许多跨国大企业基本都采用了外包的策略。早在上世纪80年代，柯达公司就将企业系统业务交由IBM和DEC公司负责，这便是外包业务的开端。外包作为一种新的战略模式，其优势逐渐显现。一方面，通过外包，企业可以减少规模，集中有限的资源专注于自己的核心业务或者擅长的业务。第二，企业将自身不擅长的业务转给专业机构负责，能更加充分利用外机构的优势资源和技术，从而弥补了自身的不足，增强了企业应对激烈竞争环境的能力。第三，许多大集团通过将人力资源等一些非关键、非核心的管理部门分离出去，不仅可以降低劳动成本和风险，而且便于管理。 在IT企业中， IT成功外