汽车服务与营销英语教学课件黄星王宏服务英语.ppt

Phrases and Expressions first point of contact 首个接触点 taken care of 照顾 front-desk staff 前台工作人员，前台职员 in charge of 负责、主管 staff members 职员，管理人员 basic information 基本信息 take on 承担 negative image 负面看法 hardware and software 硬件和软件 mail merge 邮件合并 answering service 接听电话服务 more than just 不只是，不仅仅是 data entry 数据输入，数据录入 Unit 8 Task 6 Mark the following statements with T (True) or F (False) according to the passage. 1. If a customer is treated poorly by the front-desk staff, it is likely that they will return to the company again. 2. Traditionally, the receptionist has taken over increasingly more complex duties. 3. The function of a receptionist has changed with the development of computers. 4. It’s hard to say that a receptionist is willing and able to do is to answer the phones. 5. With the modern answering service system, the receptionist can handle phone calls. Exercise F F T T F Unit 8 Exercise Task 7 Translate the following phrases into Chinese or English. 1. front-desk staff __________________ 2. ________________ 基本信息 3. data entry __________________ 4. ________________ 邮件合并 5. answering service __________________ 6. ________________ 管理人员 7. hardware and software __________________ 8. ________________ 负面看法 前台职员 basic information 数据输入 mail merge 接听电话服务 data entry 硬件和软件 negative image Unit 8 Passage B Receptionist Duties A receptionist is a person in an office administration and support position. Their work is usually performed at the front desk of an organization. In most cases, they are the first business contact that a person will meet at an organization. Their primary responsibility is to greet incoming visitors and callers. Common Duties The traditional duties of a receptioni