李红英会展英语Chapter5SectionI.Warm-up.pptVIP

Section I. Warm-up 1. ( ) Always wear a smile on your face or look pleasant. 2. ( ) Stand in the center of the exhibit, hold a small piece of paper in your hands and stare at customers, saying “Welcome to our stand and enjoy our exhibit.” 3.( ) Show your respect to customers and be interested in customers’ views and questions. 4. ( ) Dress professionally and be confident. 5. ( ) Put more tables in the showroom and show more products to your customers. A small space will make your customers feel your stand is full and abundant. 6. ( ) Stand in the stand with your arms folded. Tape scripts Listen to the tape and judge whether the following statements are true or false. Write T or F in the brackets accordingly. A relationship begins the moment the customers come to our stand and meet us. The way we look, walk, act and talk are important factors as to how people relate to us. How we talk and behave will show whether we really care about the customers’ views and feelings. That will leave a deep impression on our customers, which may decide whether we can do business with them successfully or not. No matter who we are, salespeople, receptionists or managers, that we know some basic and important things to improve our opportunity to succeed is necessary. To start with, we should always wear a smile on our face or look pleasant. A friendly smile is an important way to help potential customers relax. It can affect customers and makes our stand warm and inviting. Some people think that it is convenient to serve our customers when we stand in the center of the stand. However, that’s not true. Stand off to the side, near the front corner of the exhibit. To create a more inviting appearance, don’t directly face the aisle and stare at attendees. Moreover, focus your attention on our customers and what they talk about. We should try our b