5C FA-CA Report guidelines (simplified)模板.ppt

mmm. dd, yyyy xxxx Dept. TPK Touch Solutions 5C / FA-CA Reportxxxx issueproject name Prepared by: xxxx Checked by: xxxx Approved by: xxxx Issue Number # : Issue Title : XXXXXXXXXX 问题编号 问题名称： Customer Champion: 顾客端联络人 TPK Champion: TPK 联络人 TPK Team Members: TPK 团队 Failure Description: 不良描述 Describe detail information. Customer process Failure location Failure symptom When it was happened. Customer test environment Failure re-judgment information if available. Failure photo Test equipment 5C / FA-CA Characterization 特征 Containment Action: 围堵措施 Provide containment method for the products already shipped out and the inventory in house. Containment 围堵措施 5C / FA-CA Failure Analysis 失效分析 Simple analysis - Describe observation on the failure sample with naked eye, micro scope, function test Detail analysis - Physical, Electrical, Chemical analysis result Conclusion of Root Cause Analysis 根本原因分析结论 Describe actual root cause – based on 5M (Material, Method, Man, Machine, Mother nature) Conclusion must be logical and convincing enough. Cause 原因 5C / FA-CA Corrective Action: 纠正措施 The action should be able to remove the source of the problem by improving 5M. There could be short term and long term. - Short term could be effective screening method for future shipment. - Long term could be design change, and eliminate the real source of problem. Preventive Action: 预防措施 The action should be systematic so that the same kind of problem won’t happen again on the other products as well. Lessons learned database - Improve design process as an example. Corrective Action 纠正预防措施 5C / FA-CA Verification 确认 Check the effectiveness with on-site engineer if we conduct pre-sorting. Check the effectiveness at customer IQC or production line Closure 结案 5C / FA-CA - Green = Completed Yellow = Currently Working Red = Future Work B