管理十Chapter.docxVIP

Chapter1 Management and OrganizationsWho Are Managers?什么是管理者？Manager（管理者）：Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.协调和监督其他人的工作，使组织的目标可以完成的人。Classifying Managers管理者的分类First-line Managers（基层管理者）Are at the lowest level of management and manage the work of non-managerial employees.处于最低水平的管理，管理非管理人员的工作。Middle Managers（中层管理者）Manage the work of first-line managers.管理基层管理者Top Managers（高层管理者）Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.负责组织范围内的决策，并制定影响整个组织的计划和目标Managerial Levels管理的层次What Is Management?什么是管理？Management: Coordinating and overseeing the work activities of others so that they are completed efficientlyand effectivelywith and through other people.定义：协调和监督其他人的工作活动，通过其他人的工作使工作活动能够被高效、有效地完成。Managerial Concerns管理者关心的问题 Efficiency（效率）“Doing things right”正确的做事Getting the most output for the least inputs.最少的投入获得最多的输出Effectiveness（效果） “Doing the right things”做正确的事Attaining organizational goals.实现目标Connection:What Do Managers Do? 管理者做什么？Functions approach.职能上的解释1. Planning（计划）Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities确定目标，制定战略以实现目标，制定整合和协调企业活动的计划。.2. Organizing（组织）Arranging work to accomplish organizational goals.安排工作以完成组织目标。3.Leading（领导）Working with and through people to accomplish goals.和他人合作并通过他人来完成目标。4.Controlling（控制）Monitoring, comparing, and correcting the work.监控、对比并纠正工作活动Management Roles Approach.角色上的解释1.Interpersonal roles人际角色Figurehead（挂名首脑）, leader（领导者）, liaison（联络者）2.Informational roles信息角色Monitor（监听者）, disseminator（散布者）, spokesperson（发言人）3.Decisional roles决策角色Entrepreneur（企业家）,Disturbance handler（混乱驾御者）, resource allocator（资源分配者）, negotiator（谈判者）Skills Approach. 技能上的解释1.Technical skills（技术技能）Knowledge and proficiency in a specific field在特定领域的知识和技术2.Human skills（人际技能）The ability to work well with other people和其他人一起工作的能力3.Conceptual skills（概念技