皇冠岗位职责-公区督导.docVIP

JOB DESCRIPTION 岗位职责 JOB TITLE: PA FOREMAN 职位 PA督导 AREA/DEPARTMENT: ROOMS DIVISION/HOUSEKEEPING 部门 房务部/管家部 JOB BAND: 5LEVEL 级别 五级 REPORTS TO: PA SUPERVISOR 直接上级 公共区域主管 POSITIONS SUPERVISED: SENIOR PA ATTENDANT/ PA ATTENDANT 下级 资深公共区域服务员/公共区域服务员 JOB SCOPE： 工作范围 Supervise and direct the night work of all public areas, maintain the normal operation of the department. 负责监督和指导酒店公共区域的夜班工作，确保PA部计划清洁保养工作的正常进行。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明：本人确认已阅读了本职责描述，并同意在工作职责描述中所规定的职责。 Signature: 签名………………………………………………………………… Date: 日期……………………………………………………………………… Key Responsibilities 主要职责 Directs the work assignments of the assigned area to Room Attendants. 负责给员工分配工作任务。 Identifies training needs and ensures departmental training plans are successfully implemented. 确认培训需求和保证部门的培训能够得到很好的贯彻执行。 Provides support to front line personnel, so they can deliver the highest level of outstanding guest service possible. 给第一线的员工以支持和鼓励，以便其能向客人提供更好的优质的服务。 Assists in personnel matters such as evaluating and counseling. 帮助员工，如员工评估和员工的生活等方面。 To ensure good interdepartmental communication, network and teamwork. 确保有个好的沟通环境和好的团队建设。 To attend daily communication meetings and weekly Housekeeping meetings. 参加每天的部门会议和每周的部门例会。 To act and follow up on all decisions, departmental meetings, programs and schedules decided by the Assistant Housekeeper. 执行和跟进所有由高级PA主管制定的决策，部门会议，计划等目标。 Ensures that Housekeeping personnel are familiar with PA facilities for the purpose of assisting guests 保证所有员工熟悉PA内的所有设施设备，以便给客人提供更好的服务。 The monthly inspection and report the public area facilities, equipment, supplies for damage. 每月检查并报告公共区域内设施、设备、用品的损坏情况。 Control cleaners and sanitizing articles of practice and tools for maintenance. 控制清洁剂和清洁物品的耗量及设备工具的保养。 Regular