HP_VA7xxx_故障处理指导.pptVIP

Slide VA TroubleshootingGuide Zeng Wenbin May, 2003 VA troubleshooting 基本守则 不要轻易power off VA。不要在power off 时更换备件 始终注意host是否能访问VA，使用armdsp/armlog/ioscan，都不能访问时，使用VA的RS232口是唯一的选择 当你发现“No Map”,”No Quorum”或者”Abterm”错误时，及时寻求帮助，除非你确实知道该怎么做 当你寻求帮助的时候，ioscan, armdsp –a, logprn,armlog或vfplog总是帮助分析的必要数据 拿到新备件之前，不要在生产机上用替换法作troubleshooting 不要轻易拔掉controller中的电池，除非另一个controller正在正常工作，或者你确信memory里的map没用了 执行vfprecover/armrecover要慎之又慎，除非你确认从controller memory中已经无法恢复map了 如果rebuild正在进行，千万不要插入新disk VA troubleshooting 三板斧 check LEDs 绿灯常亮 – 正常 绿灯闪烁 – 有activity，或者self testing 黄灯常亮 – Fault or warning 黄灯闪烁 – Identifying FRU，或者firmware downloading armdsp armdsp –a，列出所有状态信息 armdsp –t，列出backend topology check logs armlog –c, 收集controller中的log logprn –t all –v –a， 收集Command View保存的log vfplog 通过RS232口查看log Check LEDs: Front Panel Check LEDs: Rear Panel armdsp -a Vendor ID:______________________________HP Product ID:_____________________________A6189A Array World Wide Name:__________________50060b000014e69a Array Serial Number:____________________00SG228J0083 Alias:__________________________________va7400-1 ARRAY INFORMATION Array Status:_________________________Warning ? VA has troubles Firmware Revision:____________________38370HP18P1118021427 Product Revision:_____________________HP18 Last Event Log Entry for Page 1:______10794 ENCLOSURES Enclosure at M Enclosure ID__________________________0 Enclosure Status______________________Failed ? something In Main enclosure fault Enclosure Type________________________HP StorageWorks Virtual Array 7400 | Node WWN______________________________50060b000014e69a | | FRU HW COMPONENT IDENTIFICATION ID STATUS | =========================================================================== | M Enclosure 00SG228J008