office-English-接办公室电话.pptVIP

Office English Telephone Note 1. ABC company. May I help you?”。 “How can I help you?” (我该怎么帮你?) 不过如果是机器接的电话, 则听到的多半是这样 : Thanks for calling ABC, please dial the extension or press 0 get to the operator. 感谢你打电话到ABC公司来，请直接拨分机号，如需转总机, 请拨“0”。 外企办公室常用的接电话口语 对话场景： （电话铃声响起） Julie: Yuxin Company. May I help you? David: May I talk to Kelly please? Julie: And you are? David: This is David from USA. Im calling to check my mail. Julie: Ill put her on the phone. Just a second . David: Thanks. 2、 And you are? 请问您是? 最客气的问法是, Whom I am speaking with? 或是 Whom am I talking to? 我正在跟谁讲话呢? 可以答, This is ... 在公司的接待处 (reception): ----Im looking for Mr. Wolf. -----And you are? (你是?) 3、 I‘ll put her on the phone. Just a second.　 我会请她听电话, 请等一下。 Put someone on the phone 请某人听电话。 1)对方要找的是别人 : ----Ok. I‘ll put her on the phone. Just a second. 2)如果像公司里有许多分机, 则用“转接”transfer 或是 redirect会比较恰当 -----Im transferring your call. ------Im redirecting your call. 我帮你转接到她的分机 4.Would you mind holding for one minute? 你介不介意稍微等一分钟啊? 5、 He‘s out for lunch. Would you like to try again in an hour?　 他出去吃午餐了, 你要不要一小时后再打来? 某人出去吃午餐了常会说成, ---- He went out for lunch . (be out for something) ----He is on lunch. ---- He is on (lunch) break. (他正在休息时间。) 6、 She is not here but you can call her machine.　 她不在这里, 但是你可以打她的电话答 someone‘s machine 电话答录机 7. Im interested in your CRM software. Can you give me a quote?　我对你们的客户关系管理软体有兴趣, 能跟我报个价吗? 8、 I‘d like to place an order for a…….　 我想要下一份………的订单。 9、 Im calling to check my order status. 　我打电话来查看我订单的状况。