皇冠假日酒店品牌产品及服务标准手册.pdf

CROWNE PLAZA SUMMARY BRAND STANDARDS MANUAL 4 – 0 SECTION 4 : BRAND PRODUCT AND SERVICE STANDARDS (A) GUESTROOMS A1. General Overview A1.1 The Crowne Plaza guestroom must be upscale in aesthetics and include facilities and amenities expected by the upscale guest. A1.2 As a primary product of the hotel, the guestroom must reflect brand integrity, a residential atmosphere, and a welcome environment. A1.3 It must be designed to create a positive and lasting impression without a sense of extravagance. A1.4 Use of high quality furniture and finishes without being ostentatious. A2. General Design Guidelines A2.1 Room Types (a) Crowne Plaza hotels should include the following room types : • Standard Guestrooms • Club Floor Guestrooms (optional) • Suites A2.1.1 Standard Guestroo ms (a) The design of guestrooms must project a warm, comfortable and inviting atmosphere and be appropriate for the hotel’s market and location. (b) Guestrooms room size shall range between 36 and 39 square meters with sleeping area of 25 – 28 square meters. (c) Minimum ceiling height throughout the bedroom area shall be 2.44 meters except for limited soft fit areas required to conceal sprinkler piping or similar construction. Soft fits in entry foyers shall