[国外经济类书籍大全].MCGRAW.HILL.-.BRIEFCASE.BOOKS.-.PERFORMANCE.MANAGEMENT.pdfVIP

1 The Challenge of Performance Management t’s year-end at Acme Progressive. Apart from wrapping up Ithe accounting, managers and employees are going through their yearly dance of performance appraisal, as they call it. Michael manages fourteen employees directly, so he’s going to be busy meeting with each of them, filling out forms, and gulping antacid. Since the personnel department is push- ing him to get his forms in on time, he has to figure out a way to get this all done as fast as possible. And he does. He sends an appraisal form to each employ- ee via interoffice mail. After employees complete the forms, he meets with each one for about fifteen minutes to discuss the forms, and then signs them. Voilà! Problem solved. The paperwork gets done on time, the personnel department is content, and everyone goes back to their “real work.” What’s Wrong with This Picture? The better question might be “Is there anything right with this 1 2 Performance Management picture?” Let me give you a bit more information about Acme. Typically the forms that Michael and the other managers send on to the personnel department are put into file folders and mostly forgotten. The information on the forms is so vague and unreliable it can’t be used to make even basic per- sonnel decisions, let alone decisions about salary and promo- tions. Michael and his staff won’t look at them again until the next year-end dance of performance appraisal. If you could hear Michael’s staff talking privately about the process, you would hear comments like “What a joke!” or “This is a waste of time.” Wait, there’s more. Michael’s department isn’t running very well. His staff miss deadlines. They aren’t sure who should be doing what, so some things “fall through the cracks,” while in other areas they step all over each other getting things done. The same mistakes a