瀚威特(HEWITT)的资料——员工敬业度和业绩关系.ppt

* [金蝶软件_POV_09/2001 翰威特咨询公司 To protect the confidential and proprietary information included in this material, it may not be disclosed or provided to any third parties without the approval of your organization and Hewitt Associates LLC. 员工敬业度(Employee Engagement) 通过提高员工敬业度来改善经营业绩Improving Business Results Through Engaging People 个人生活目标和策略Individual Life Goals and Strategies 个人竞争能力Individual Capabilities 人员要求和人才竞争策略People Requirements and Talent Strategy 雇佣关系Employment Relationship 人力资源管理操作People Management Practices 个人需求及承诺Individual Priorities and Engagement 敬业度Engagement 企业经营目标和策略 Business Results and Strategies 企业竞争能力Business Capabilities 为何重视敬业度：企业经营的需求Why Engagement Matters: Business Needs 服务质量Service Quality 功能Features 解决问题ProblemResolution 价格/相关价值Price/Relative Value 员工行为EmployeeBehavior 客户推荐Recom-mendation 客户关系的维持Retention 客户的增值Expansion 经营业绩BusinessPerformance 客户满意价值 Customer Satisfaction/Value 客户价值驱动因素：Customer Value Drivers： 为何重视敬业度：员工需求Why Engagement Matters: Employee Needs 员工敬业 EmployeeEngagement 员工行为 EmployeeBehavior 人员流动 Turnover 员工推荐 Recommend Employees 产品/服务推荐 Recommend Products/Services 创造新产品/服务 Create new Products/Services 客户服务 Customer Service 生产率 Productivity 机会 Opportunity 生活质量 Quality of Life 文化 Culture 全面薪酬 Total Compensation 领导 Leadership 关系 Relationships 工作内容 Work Activities 通过观察可以判断敬业度We Will Know It When We See It 敬业度是一种参与并投入情感和智慧的境界Engagement is the state of emotional and intellectual involvement or commitment. 我们观察到敬业度，当人们：We see engagement when people: 留：具有一种强烈成为一名公司成员的愿望。Stay—have an intense desire to be a member of the organization 说：一贯性与同事、潜在员工、更重要的是与当前和潜在客户以积极的方式谈论公司 Say—consistently speak positively about the organization to coworkers, potential employees, and most critically, customers (current and potential) 做：付出额外的努力并敬业的工作来帮助企业的经营成功。Serve—exert extra effort and engage in work that contributes to business success 如何树立员工敬业度？How Do You Build Engagement? 员工敬业Engagement 七要素 机会 Opportunity 成长/发展