企业管理人力资源 （毕业论文）外文文献翻译：关键绩效指标.docVIP

企业管理人力资源 毕业论文外文文献翻译：关键绩效指标 单位代码 学 号 分 类 号 密 级 文献翻译 院(系)名称专业名称学生姓名指导教师 Key Performance Indicators How an organization defines and measures progress toward its goals. Key Performance Indicators, also known as KPI or Key Success Indicators KSI, help an organization define and measure progress toward organizational goals Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements What Are Key Performance Indicators KPI Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company Kips, percentage of customer calls answered in the first minute. A Key Performance Indicator for a social service organization might be number of clients assisted during the year Whatever Key Performance Indicators are selected, they must reflect the organizations goals, they must be key to its success, and they must be quantifiable measurable. Key Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the organizations goals change, or as it gets closer to achieving a goal Key Performance Indicators Reflect the Organizational Goals An organization that has as one o