最新版创新高职英语基础教程综合1册精品电子教案Unit7单元三级指标 Speaking.pptVIP

* Speaking L S W HOME Exercise 1 Role-play a conversation according to the following situation. After the practice, change roles. A representative of a website maintenance company meets a company manager to negotiate a maintenance contract. Situation: L S W HOME Company manager: You want: 1. A one-year contract You want to see how well the company does the job and if they are reliable before giving them a long contract.2. To have the website tested every quarter You want the maintenance cost to be as low as possible. However, you would like to have weekly checks on security of the website.3. Response time—five hours You want to contact them at any hour by phone if there is an emergency. You want the maintenance company to solve any problems within 5 hours. Website representative: You want: A four-year contract This allows you to offer the best service to customers and it will be profitable for you.2. To test the website twice in a month This will give the best level of service to the client and increase your earnings.3. Response time—24 hours You want the company to contact you by e-mail if there is an emergency. You want up to 24 hours to solve any problems. L S W HOME Greet. Give the answer. Offer another suggestion. Move to the frequency of testing. Show disagreement and state the demand . Try to bargain again. Show satisfaction and move on. Stick to the offer and inform the other of other website companies’ offer. Focus the discussion and close. Reply. Start with the length of contract. Show disagreement and state the demand. Reluctantly accept. Give the answer. Stick to the first offer and give reasons on a professional stand. Make a little concession. Reject the suggestion. Accept the offer and try to raise more demands. Close the conversation and show expectation. L S W HOME Suggested Key Words and Expressions Stating aims: We’d like to have it in a month’s time.We must have delivery by the end of next week. Makin