顺丰毕业论文总结.docx

顺丰毕业论文总结 篇一：顺丰速运服务质量提升对策分析【毕业论文】(1) 　　毕业论文 　　（XX届） 　　顺丰速运服务质量提升对策分析 　　摘 要　　本文通过对国内外文献进行考察，得出关于“服务质量”的理论背景，并以此为基础，通过“描述性分析” 的方法，对宁波顺丰速运服务质量进行讨论，结果发现快递服务质量问题一直阻碍着我国众多快递企业的此现象突出，并通过描述性分析，进行验证，本文就如何对(宁波)顺丰速运公司快递服务质量进行正确有效的评价，并在此基础上就如何提高快递服务质量提出了一个解决思路和办法。　　关键词：顺丰速运，服务质量，提升对策　　Abstract　　This article through to domestic and foreign literature investigation, drawn about the "service quality" the theoretical background, and based on this, through "descriptive analysis method in SF (Ningbo) Express, discuss the service quality, service quality problems have been found express enterprises of our country's many hindering the this phenomenon is outstanding, and through the descriptive analysis, verification, this paper to (Ningbo) motion， how to correct SF (Ningbo) Express courier services company and effective quality evaluation must been discussed, and on this basis, how to improve the quality of service delivery ideas and proposed a solution approach.　　Key words: SF- Express; Service Quality; Promotion Measures　　目 录　　1 问题的提出............................................................................................................. 1　　1.1 研究意义及目的.......................................................................................... 1　　1.1.1 研究的意义....................................................................................... 1　　1.1.2 研究目的........................................................................................... 1　　2 背景观点................................................................................................................. 3　　2.1 国外服务质量观点 ...................................................................................... 3　　2.2国内服务质量观点 ....................................................................................... 5　　3 宁波顺丰速运服务质量管理的现状分析............................................................. 6　　3.1 顺丰的基本情况 .......................................................................................... 6