房山区非紧急救助服务系统的研发-软件工程专业论文.docxVIP

摘 要 紧急救助服务系统与非紧急救助服务系统是我国建设和谐社会主义的重要 内容。从逻辑上来讲，紧急救助服务系统与非紧急救助服务系统之间存在性能上 的互补；而从集合论的角度来讲，二者都隶属于社会公共安全的范畴之内，因而 二者是相辅相成、密不可分的。 非紧急救助服务机构是政府和市民沟通的渠道，是政府为市民办事的窗口， 是政府受理群众咨询和诉求的平台。非紧急救助系统负责协调、调度、监督，包 含市政、交通、教育、水、电、气、供暖等服务单位和公共事业单位所有相关业 务，还受理市民对城市管理、公共服务的批评建议、公众对政府工作的监督、转 办、交办、协调处置公众诉求，社会舆情汇集、分析、报送。 本文对非紧急救助系统建设进行了深入的调研，在需求分析和设计阶段结合 房山区基层单位的特点和所在行业的实际情况对系统业务逻辑、信息业务的管 理、系统的组成、功能设计做了详细的分析，系统包括八个功能模块，分别是： 救助信息受理，救助信息处理，知识库管理，信息上报，信息发布，统计分析， 综合查询，系统设置等，该系统集咨询、服务、救助、信息汇集分析、协调督办 为一体。 房山区非紧急救助系统的投入实现，将房山区各级相关部门的职能统一到 一个服务平台上，促进了全区各单位案件处理的业务协同，实现了精确、敏 捷、高效、全时段、全方位的非紧急救助模式。 关键词：非紧急救助；房山区；信息化；系统平台创建 ABSTRACT Emergency service system and non-emergency system is important concept for establishing harmonious socialism. Logically, performance complementation exists between emergency service system and non-emergency system; however, from the aspect of set theory, both of them belong to the field of social public security, so they are interdependent and inseparable. The institution responsible for non-emergency system is the channel of communication between government and citizens and the window of providing service for citizens by government. Those institutions provide services including country policy, transportation, education, water, power, gas, heating; they also comprise all the other service related to public affairs. Moreover, the criticism and recommendation of the citizens in terms of the city management and public service is contained; the supervision, tasks, and letters of the citizens in terms of the government duty performance is also involved; the coordinately management of the public complains, social opinion collection, analyse and report are also focused. This report deeply analysed the establishment of the non-emergency system. During the stage of demand analysis and design, the logic of system operation, the management of the information business, and the design of the system components and design were analysed according to the attribute of the basic units in Fangshan