酒店英语中级口语总结.docVIP

一Please introduce your hotel. I am working at Chang An Grand Hotel . The hotel is a five star business and conference hotel. It is located in the southeast corner of the capital. Next to the Pan Jia Yuan flea market. Our hotel has 27 floors. 373 different types of rooms. When it comes to Dining facilities, In our hotel, there are Chinese Restaurant Western Restaurant lobby bar A+A bar and banquet service. 二How many booking steps in your hotel? Usually the booking process of hotel reservation include six steps. Begins with the inquiry in person, a phone call or an E-mail. then the reservationist needs to check if the hotel any vacant rooms. And then make a reservation. sometimes special requirement should be put down . the reservationist will maintain the record by making any changes . at last summarize the daily reservations . 三How many types of guaranteed reservations are there in your hotel? There are three types of guaranteed reservations, with a prepayment guaranteed reservation, advance deposit guaranteed reservation and credit guaranteed reservation. 四 Do you enjoy your job? Yes, I am surely satisfied with my present job . Because my working condition is good .Our hotel is big and there are a lot of modern facilities. With hotel staff dressed in neat uniforms. I work in the finance department. I am auditor. I am planning to attend some training to improve my professional skills. I hope to get a promotion in order to provide the hotel with a better service. 五How many steps can the registration process be broken into? There are five steps of registration process. Collection of guest information; Creation of registration record; Room type and rate assignment; Indication of method of payment; Rooming process 六Are you an optimistic person? All my friends say I am an optimistic person. I often keep smile. I like helping others and make them happy. I like singing. After work I always go to KTV with my friends. All I can get is their smile and gr