2019年我国五星级酒店员工职业选择影响因素的分析.pdf

我国五星级酒店员工职业选择影响因素的研究 ——以东莞为例 【摘要】随着2009 年国务院《关于加快发展旅游业的意见》文件的颁布和中国“十二五” 规划的实施，我国酒店业特别是五星级酒店将迎来新的发展机遇。本研究从五星级酒店员工 职业选择的角度出发，围绕影响员工职业选择的因素的重要性与满意度进行研究。首先在描 述性统计分析的基础上运用 IPA分析方法，发现对员工来说，五星级酒店的优势在于其工作 本身、工作的同事、主管和服务对象四个因素，而酒店政策与支持、工资报酬2 个因素是酒 店的机会所在。接着，采用 t 检验的方法，发现男女在工作挑战性、工资等项目上存在显 著差异，相同项目在重要性和满意度上也存在显著差异。再用因子分析的方法将工作本身、 工作的同事、主管、酒店政策及支持、工资报酬、晋升及职业发展、服务对象合并为工作本 身与报酬、工作环境、工作的同事、酒店政策、服务对象、工作趣味性等六个因子。回归分 析结果表明，只有工作环境对离职意向有显著影响。 【关键词】五星级酒店；职业选择；重要性；满意度 [Abstract]With the State Council of China publishing the document the opinion s on accelerating the development of the tourism industry and the implementation of the 12th Five-Year Plan, China’s hotel industry, especially five-star hotels will be a new development. From the staff career choice, Around the importance of factors affect employees career choices and satisfaction. The use of IPA in the descriptive statistical analysis found that on the employees, the advantages of five-star hotel lies in the job , fellow workers, supervision and customers,the two factors hotel policy and support, wages are opportunities to the hotel. Then, using the t test, it’s found that men and women there were significant differences in the work challenging, wages and the most of items .For the same project there are also significant differences in the importance and satisfaction. Then factor analysis of the existing seven factors merged into six factors, the work itself and wages, work environment, work colleagues, hotel policies, customers, work interesting. The regression analysis showed that the work environment have a significant effect on turnover intention. [Keywords]Five-star hotels; Career choice; Importance; Satisfaction 目录 1 引言 1 1.1 研究背景1 1.2 研究目的2 1.3 概念3 2 文献回顾4 2.1 职业选择4 2.1.1 人-职匹配理论4 2.1.2 职业动机理论4 2.1.3 职业性向理论4 2.1.4 社会学习理论5 2.1.5 职业锚理论5