高教版中职英语（基础模块 第3册）Unit 4《I’ll have to have my cell phone replaced》ppt说课课件.pptVIP

合作探究 自主学习 网络查询 学法指导 课前预习 归纳整理 教学过程设计 自主学习 探索新知 课堂小结 课前预习 创设情境 课后作业 拓展练习 突破难点 小组合作 突出重点 任务驱动 引导启发 1.利用网络查资料，初步了解在商场客户与商家产生纠纷的有声文件或图文资料。2. 预习课文，试读对话，初步了解文章大意。3.让学生指出自己在预习课文时遇到的问题。 学生课前准备 （详见附表:学生预习方案） Lead-in(创设情境，引入新课） Look at the video,just guess what’s wrong with them. Look and match. a. It is broken. b. It is the wrong size. c. It is stained. d. Some components are missing. Think and list. ○ when people get the wrong goods. ○ when there is some quality problem. ○ when people are not satisfied with the service. ○ when the clerk is not polite. ○ when the goods are damaged. ○ when the goods are delayed. ○ when there is sth wrong with the goods. Staff: Good morning! How can I help you, sir? Tim: I’ll have to have my cell phone replaced. I bought this cell phone in your shop but there seems to be some problem with the battery. Staff: What’s the problem? Tim: The power of the cell phone cannot last for a whole day. Staff: Are you sure you have made a full charge for your cell phone? Tim: Yes. Staff: When did you buy this cell phone? Tim: I bought it three days ago and it’s still under guarantee. I’m very disappointed at its quality. Staff: I’m so sorry for the inconvenience we have caused you. Would you please show me your receipt so that I can take down some details? Tim: OK. Here you are. Staff: We’ll get this cell phone exchanged for you in no time. Tim: Thank you. Listen, read and underline. Read and complete.再读对话，回答问题 1.Why does Tim go to the shop? 2.What’s wrong with the cell phone? 3.When does Tim buy it? 4.How does Tim like the cell phone? 5.Will the staff give Tim a refund or a replacement? 1. I bought this cell phone in your shop but there seems to be some problem with the battery. 2.The power of the cell phone cannot last for a whole day. 3.I bought it …and it’s still under guarantee. 4.I’m very disappointed at …. 5.W