开展门诊健康科普大课堂的护理管理实践-中国护理管理.PDFVIP

Special Planning 特别策划 护士与健康科普 · 开展门诊健康科普大课堂的护理管理实践 王爱平 陈秀侠 [ 摘 要] 目的：提高门诊就诊患者的健康保健知识水平，调动门诊护士的学习和工作热情，构建和谐护患关系。方法：制 定和发放门诊患者健康教育需求调查问卷，结合就诊患者的特点和需求拟定授课内容，利用中午休息时间开展门诊大课堂活动， 根据评价结果和患者需求不断改进活动质量。结果：护士熟练掌握了护理知识和技能，提升了科普授课能力；患者及家属的疾 病防治意识得到了增强，患者满意率为96.4%，门诊就诊秩序相应得到了改善。结论：在门诊开展健康大课堂活动可密切护患关系， 是优质护理服务的拓展，是民众科学素养提高的好时机，是提高社会效益和经济效益的有效途径。 [ 关键词 ] 门诊患者；健康科普；护理管理；护士 [中图分类号] R47 ；G479 [DOI] 10.3969/j.issn.1672-1756.2015.05.005 The nursing management practice of giving health lecture to outpatients / WANG Aiping, CHEN Xiuxia// Nursing Department, the First Hospital of China Medical University, Shenyang, 110001 China /// Chinese Nursing Management-2015,15(5): 525-527 [Abstract] Objective: To improve the outpatients’ health care knowledge, to arouse the clinic nurses’enthusiasm on learning and working,to build a harmonious relationship between nurses and patients. Methods: According to the analysis of questionnaires filled by outpatients in combination with the patients’ characteristics and demands, we developed the contents of health lecture. Nurses carry out the lecture on their lunch break. Continuous quality improvement with activities is done according to the evaluation results and the needs of patients. Results: Not only the nurses improved professional knowledge and skills and teaching abilities, but also the patients enhance the awareness of prevention and treatment of diseases. The patient satisfaction rate of health lecture was 96.4%. Outpatients service has improved accordingly. Conclusion: Carrying out health lecture in outpatients is the bridge between