应用型大学英语视听说教程5 高等教育公共英语类 徐平 教师用书unit 3 Business Communication.docVIP

视听说第五册教师用书 Unit 3 Business Communication Part One Lead-in Part One Lead-in Background knowledge Business Communication: communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. It is also a means of relaying between a supply chain, for example the consumer and manufacturer. In business, the term communications encompasses various channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth. Activity 1 Listening Directions: Listen to the conversation and choose the best answer to each of the following questions. Tapescript: You Should Develop Your Communication Skills M: What’s the matter with you, honey? You look pale and anxious. W: Oh-oh! I had a quarrel with my boss and I lost my job yesterday. M: What’s wrong? W: We argued about whether the project should be started over from the scratch. M: Obviously, you two held different opinions. W: Yes, but he said what makes him angry is not the idea I held, but the attitude I had. I feel puzzled. M: Well, he might be angry about the way you expressed your idea. I believe that we should be careful about what we say and how we say it, especially when talking with the boss. W: Oh, well! I am very uneasy and upset when I communicate with strangers, leaders, or sometimes, even friends. I find that I am easily misunderstood by others. M: It’s of vital importance to build up a good relationship with people using communication skills, no matter where you are, in family or in society. W: Yeah! I can’t agree more! Check up the answers: D 2. B 3. C 4. B Activity 2 Viewing Directions: Watch the video and fill in the missing words with the information you hear. Video Transcript: Communication in the Workplace The work in business will involve communication --- a lot of it --- because communication is a major and essential part of business work. It ena