零售企业专业英语词汇与句型大全.ppt

Unit 20 After service We can’t give you your money back because it has been used. Would you like an even exchange or a refund? Goods purchased in this store are refundable within 7 days. Because it is 10 days past due. Do you have proof that you bought it here? We are sorry for the trouble/inconvenience. Yes, it does appear that way. Is it still repairable? Some parts have been badly damaged. Unit 20 After service You can carry it to the repair department and get it repaired. That being the case, the repair would be rather complex. It’s serious, I think it will be more economical to buy a new one. I think there will be a charges because the warranty has expired. We’ll call you when it’s ready. It’s not necessary to repair it. This is how long it usually takes. Unit 21 About business hours We are open from 10:00 a.m. to 7:00 p.m. Our store is open/close at 9:00 The whole store will close at 7:00 We’re having a sale from Feb. 16th to Mar. 3rd. Our store is open 7 days a week during the summer gift season. We are closed during the Spring Festival. The year-end gift season is 30 days from today. Being the busy season, we have readjust our business hours. Now the time is prolonged for two hours. It opens at 8:30 a.m., and keeps open till 6:00 p.m. Unit 22 Indicating the Direction It’s in the annex building. There is a passageway upstairs/ downstairs. It’s in the rear/ centre. It’s in front of the elevator. It’s next to our department. It is in the centre, by the escalator. It’s down this aisle on your right. It’s at the very end, on the other side of the escalator. If you go straight down, you will see a sign. At the sign turn to the left. It’s right ahead of you. Unit 22 Indicating the Direction It’s at the landing between this floor and the floor upstairs. If you go down the stairs, it will be on you left. More along until you come to the cashier’s counter, then turn to the right and it’s by the elevator, yes? Keep going until you come to the end. Turn left at the nex