成功实施RPA战略的关键-组织和人类挑战(英文版).pdfVIP

November 2018 The key to a successful RPA strategy An organizational and human challenge 2 Roland Berger Focus – The key to a successful RPA strategy Management summary Robotic Process Automation (RPA) is a mature technol- What are the best practices for ogy that is highly effective in increasing business pro- successfully implementing RPA? ductivity. It frees up employees working on high-volume, repetitive jobs and allows them to be redeployed on stra- How can firms adopt a sustainable tegic tasks that have greater added value for the firm. strategy adapted to different industries and reflecting their own degree of The impact, depending on the industry, is an increase of several percentage points in operating margin. Finan- maturity? Roland Berger proposes a cial or accounting services, administration and other roadmap to help decision-makers sec- tors can expect to see a reduction in personnel costs of more than five percent. through the transformation. The challenges of implementing RPA depend on the company's particular level of maturity with regard to the technology. Firms that only recently adopted the tech- nology should first and foremost tackle the organiza- tional challenges, identifying which activities are suit- able for automation and ensuring adequate governance during the implementation. Early adopters, on the other hand, face a new challenge: how to manage their human capital and redeploy employees affected by the technol- ogy (strategic workforce planning, new jobs, mobility, career paths, and so on). The key to a successful RPA strategy – Roland Berger Focus 3