SCJH新入行大学生满意度研究.docx

ABSTRACT ABSTRACT With the rapid development of knowledge-based economy, talents have become the hot spot in the competition of modern enterprises. The attraction and detainment of talents and dredging up their capabilities can be possible only through the elevation of their sense of satisfaction, the enhancement of their identification with the enterprise and humanist management. The priority for a modern enterprise is the measurement and assessment of the sense of employee’s satisfaction and the betterment of its satisfaction-exalting management. The first section is an introduction of the background and line of empirical research. The second section presents a short history of research on the sense of employee’s satisfaction, introducing some common approaches and measuring tools. The third section details empirical researches on the college graduates who have just become new members in the SCJH, for the purpose of figuring out their satisfaction with their work in accordance with relevant theories and some rating scales and analyses commonly used both in China and abroad. The final conclusion comes up with some suggestions on the cultivation and management of college graduates who have just joined the SCJH. Meanwhile, this research on the sense of satisfaction of new members on the staff furnishes the enterprise with tools and methods that help figure out the staff’s attitudes, inspirit them effectively, exalting their sense of satisfaction and improve management in the enterprise. KEY WORDS: new members, employee’s satisfaction, reaserch II 目录 目 录 第一章 绪论 1 1.1 研究背景 1 1.2 本研究的目的和意义 3 1.3 本文的研究思路、研究方法、及本文所作的主要工作 4 1.3.1 本文的研究思路及方法 4 1.3.2 本文所作的主要工作 5 第二章 员工满意度相关文献评述 6 2.1 员工满意度的定义及特征 6 2.1.1 员工满意度的定义 6 2.1.2 员工满意度的特征 7 2.2 员工满意度的相关理论 8 2.2.1 员工满意度的研究起源－霍桑试验 8 2.2.2 需求层次理论 9 2.2.3 成就需要理论 11 2.2.4 双因素理论 11 2.2.5 期望理论 12 2.2.6 公平理论 12 2.3 员工满意度维度划分的研究成果 13 2.3.1 国外关于工作满意度维度的主要观点 13 2.3.2 国内关于工作满意度结构的主要观点 14 2.4 员工满意度测量的研究成果 17 2.4.1 单一整体评估法 17