光环 PMP 模拟题3--答案解析.doc

1：一个项目连续错过交付日期，项目团队评估完该情况后，项目经理意识到团队绩效差的原因在于团队成员对于自己的职责缺乏清晰认识。项目经理首先应该关注哪一项？A project has consistently missed the delivery dates. After assessing the situation with the project manager realizes the poor performance is due to a lack of charity for team member’s responsibilities? What should the project manager focus on first? A：创建RACI图Create a RACI chart B：巩固领导团队的角色Consolidate the role of the leadership C：协商获得具有更高技能的新团队成员Negotiation for new team member with stronger skills D：使用奖励和强制权利激励成员Use reward and coercive power to motivate the team 正确答案：A? 解析：项目管理计划组件包括（但不限于）资源管理计划。资源管理计划为 如何管理和最终遣散项目团队资源提供指南。责任分配矩阵，如果团队是由内部和外部人员组成，RACI 矩阵对明确划分角色和期望特别有用。 4：项目经理说：我现在不能处理这件事。此时，该项目经理用的何种冲突解决技巧？What conflict resolution technique is a project manager using when he says, I cannot deal with this issue now! A：解决问题Problem solving B：强迫Forcing C：撤退Withdrawal D：妥协Compromising 正确答案：C? 解析：9.5.2.1， 撤退/回避：从实际或潜在冲突中退出 10：项目团队遵循过程分析中说明的步骤来识别必须的改进。该任务应在哪一个过程组中执行？The project team follows outlines in the process analysis to identify needed improvements. In which process group should this task be performed？ A：计划Planning B：执行Executing C：监控Monitoring Controlling D：收尾Closing 正确答案：B? 解析：过程分析可以识别过程改进机会，同时检查在过程期间遇到的问题、制约因素，以及非增值活动。过程分析是管理质量的工具，而管理质量属于执行过程组。 14：项目经理了解到一名团队成员未报告进度情况。项目经理确认已经向该团队成员分配项目活动，并让该团队成员负责交付产品。报告流程在批准的项目管理计划中有具体说明。项目经理下一步该怎么做？The project manager learns that a team member’s progress is not being reported. The project manager verifies that team member is assigned project activities and is responsible for delivering products. The reporting process is described in the approved project management plan. What should the project manager do next? A：审查并变更团队成员报告进度情况的方式Review and change how team members are report progress B：向团队成员培训现有报告流程Coach the team member on the existing reporting process C：将该问题上报给项目发起人Escalate the issue to the project sponsor D：为所有团队成员创建报告进度情况和激励措施Create a report for all team members progress and incentives 正确答案：B? 解析：见 PMBOK6/9.4.2.6/培训培训包括旨在提高项目团队