项目管理在IT外包服务中的应用.docxVIP

项目管理在IT外包服务中的应用 摘要：21世纪的商业环境，越來越多的企业选择专注核心竞争力，将低附加值的生产和支持 性活动，引入外部专业技术和服务资源加以替代。特别是大量制造业、零售和物流企业，面 对日益激烈的市场竞争环境，需要快速、高效的内部响应和快速跟进措施。在传统企业中， IT部门属于支持部门，面对新的技术和急剧变化的市场条件无法作出及时的应对措施。同时 企业管理人员在面对日益高涨的IT基础设施建设费用和生产经营活动对信息技术的依赖，选 择专业的IT服务公司，以项目制的方式加以外包，不仅能专注于企业的核心竞争力，还能够 有效的降低管理费用。本文旨在探讨IT外包服务和项目管理的关系问题。希望能为IT外包 项R的管理模式提供一点参考，为IT外包服务行业作出一点贡献。 关键字：项目管理；服务外包；1T外包服务管理; Project management of the IT outsourcing service enterprise Abstract： The business environment in the 21st century, more and more enterprises choose to focus on core competitiveness, the low value-added production and supporting activities, bring in outside professional technical and service resources to replace them. Especially a large number of manufacturing, retail and logistics enterprises, in the face of increasingly fierce market competition environment, need a quick response and fast and efficient internal follow up measures? In traditional enterprises, the IT department to support department, in the face of new technology and the dramatic changes canl make a timely response to market conditions. And enterprise management personnel in the face of a rising IT infrastructure construction costs and dependence on information tech no logy, the production and busi ness operatio n activities to choose professional IT services company, outsourcing, in the form of project scheme can not only focus on the core competitiveness of enterprises, also can effectively reduce management costs. The purpose of this paper is to discuss the problem of the relationship between the IT outsourcing services and project management. Hope to provide a little reference for IT outsourcing project management model, to make a liMle contribution to IT outsourcing service industry? Key Word： Project management; IT outsourcing service; IT outsourcing service management; 目录 TOC \o 1-5 \h \z 引言 1 \o Current Document 1、 我国IT外包市场现状 1 \o Current Document K IT服务外包的概念和分类 1 \o Current Document 1.2、 我国IT服务外包市场状况 2 \o Current Document 我国I