商务电话交流技巧.pptVIP

下载本文档

2
0
约6.5千字
约 38页
2019-10-10 发布于山西
举报
版权申诉

商务电话交流技巧.ppt

1、本文档共38页，可阅读全部内容。
2、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
3、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
5、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
6、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
7、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
8、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

商务电话交流技巧刘艳芳 1. 电话常用语打电话进来 Is Yang there? Is Yang around? Hello, May I speak to Yang please? Hello, Can I talk to Yang please? 如果正是本人: This is Kun-Lin. Speaking, please. You are speaking to him (her) You are talking to him. 如果是別人: Hold on. Ill get him, Hold on please. Hold on, let me see if he is here. One moment please. 如果他正好不在: No, He is out. No, He is not here. May I take a message? No, He is not in. No, He is not available. No, He just went out, he will be back in 30 minutes. 打错电话 Q: Is this City Company？ A: No, I am afraid you have the wrong number. What number did you dial? What number are you calling? 2. Im sorry I have the wrong number 3. Sorry to have bothered you. 4. Im sorry. I think I must have dialed the wrong number. 5. Could I check the number? Is it 2211-3344 听不清楚时 1. Pardon? 2. Excuse me? 3. I am sorry? 4. Say again? 5. Say what? 6. Come again? 抱歉这么晚打来时 1. Im sorry to call you so late. 对不起这么晚打电话来。2. I hope I didnt catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思）3. I hope I didnt wake you up so early. 我希望这么早没有吵到你。4. Im sorry to call you so early. 对不起这么早打电话来。5. Im sorry to bother you at this hour. 很抱歉在这时打扰你有急事时 1. It’s urgent. Could I have her mobile phone number? 2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now. 对方不在时 1. Its nothing important. 没什么重要事。 2. Its nothing urgent. Thank you, good-bye. 没什么要紧事，谢谢您，再见。 3. Ill call her again. 我会再打给她。 4. Ill call back later. 我稍后会再打来。 5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛尔？ 7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。 8. Can I leave a message? 我可以留言吗？ 9. Please have her return my call.请她回电话给我。 10. Could you ask him to to call me back? 可以请他给我回电话吗？ 11. Please tell her Carol called. 请告诉她卡洛找她。 12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。 13. Please tell him to phone 2233