饭店服务与管理英语教学课件作者匡宝红8.pptVIP

Unit 8 Shopping Part One Speaking and Passage Part Two Grammar Part Three Extra Reading Part Four Structure and Vocabulary Part One Speaking and Passage Text Creating a Shopping Eden Many foreign guests enjoy shopping in China. They buy souvenirs for themselves and gifts for their families and friends. However, because of time consideration，most foreign guests can not go from one store to another as local people do. All this creates great opportunity for the hotel shops. In fact，shops are becoming a major factor in China’s hotel industry. They have been adding much to the convenience and pleasure of guests and to the financial success of the hotel. Part One Speaking and Passage Like the Front Office staff, the shop assistants have much direct contact with the customers. They should not only be familiar with the commodities，with the prices and with the customers，and not only have a clean and pleasant appearance and a good command of the job-procedures，but also a warm desire to serve the guests wholeheartedly. Try to make every customer feel welcome and feel the value of every coin he or she spends. This is the life blood of the hotel shops，and indeed，of the whole hotel industry. Part One Speaking and Passage Dialogue 2 This One Looks Very Nice on You Situation: Miss Hill (H ) wants to buy a Chinese style frock. Shop Assistant (SA): Good morning，miss. What can I show you? H: I’d like to buy a garment closely related to Chinese culture as a token from my trip to China. What do you think will be nice on me? SA：miss. You have very good shape. I think a chipao will fit you nicely. H: Chipao ? What s that? Would you show me，please? Part One Speaking and Passage SA: Certainly. They are all here. (The shop assistant points to a row of chipao hanging on the shelf.) Chipao is a traditional Chinese frock. H: Oh，they all look so nice SA：material would you like，brocade or velvet? H: Brocade，please. SA: (Taking one out) What do you think of this