《锦江酒店培训问题与解决对策》-毕业设计（论文）.docVIP

中国最大的论文知识平台 锦江酒店培训问题与解决对策 摘 要 在竞争日益激烈的酒店行业，有效的培训系统、重视员工的职业生涯发展是建立高水平的职业化队伍、提高企业竞争力的重要基础。 本文从培训的基本理论出发，通过对锦江酒店的原有的培训体系的剖析，并重新提出了新的设计方案，全面论述了培训管理对酒店经营发展的重要作用。 第一部分简述了酒店培训的理论基础，包括酒店培训的涵义、特点、原则及发展趋势等；第二部分是对锦江酒店现有的培训体系的详细剖析；第三部分是分析了现有培训中存在的问题，如培训实施缺乏科学工作性、部门沟通不畅、培训对象不全面等。接着在第四部分提出了解决这些问题的对策，包括建立合理的培训体制，促进各部门协同培训，并分层次地进行全员培训。 关键字：酒店培训，体系设计，全员培训，培训需求 Abstract In an increasingly competitive hotel industry, and effective training system, attention to staff career development is to establish a high level of professional teams, and improving the competitiveness of an important foundation. In this paper, the basic theory of training, by Jin Jiang Hotels original analysis of the training system, and re-propose a new design, comprehensive training, management discussed the important role of hotel management and development. The first part outlines the theoretical basis of the hotel training, including training, meaning the hotel, features, principles and development trends; second part of the Jin Jiang Hotel existing training system, a detailed analysis; third part of the existing training problems, such as training of the implementation of a lack of scientific work, poor communication between departments, the trainees are not comprehensive. Then in the fourth part of the proposed measures to address these issues, including the establishment of a reasonable system for training departments to promote collaboration, training and conduct staff training at different levels. Keywords: hotel training, system design, corporate training, training needs 目 录 TOC \o 1-3 \h \z \u 摘 要 I 序言 1 第一章 酒店培训的理论概述 2 1.1 酒店培训的涵义 2 1.2 酒店培训的特点 2 1.3 酒店培训的原则 3 1.4 酒店培训的发展趋势 3 第二章 锦江酒店培训的现状 5 2.1 锦江酒店介绍 5 2.2 锦江酒店培训管理的基本发展历程 5 2.3 锦江酒店培训体系简介 6 2.4 锦江酒店培训的类别和各部培训内容 7 第三章 锦江酒店培训问题 8 3.1 培训实施体系缺乏科学性 8 3.1.1 没有挖掘出真正的培训需求 8 3.1.2 在制定和实施培训计划时存在形式主义 8 3.1.3 没有科学的培训评估体系 8 3.1.4 培训设备设施趋于老化 9 3.2 部门沟通不灵活 9 3.3 培训对象不全面 9 第四章 酒店员工培训中存在问题的解决对策 11