2007邮件中传递的情绪线索对邮件接受者和发送者的情绪影响.pdfVIP

Computers in Human Behavior Computers in Human Behavior 23 (2007) 1894–1905 /locate/comphumbeh Effects of emotional cues transmitted in e-mail communication on the emotions experienced by senders and receivers Yuuki Kato *, Shogo Kato, Kanji Akahori Graduate School of Decision Science and Technology, Tokyo Institute of Technology, Department of Human System Science, 2-12-1 Ookayama, Meguro-ku, Tokyo 152-8552, Japan Available online 24 January 2006 Abstract This paper focuses on communication by e-mail. An experiment was conducted to investigate the influence the degree of emotional cues transmitted during e-mail communication has on the emotions experienced by the senders and receivers. Twenty-two participants of this experiment were divided into two groups based on the degrees of emotional cues transmitted: a High group and a Low group. The emotions experienced in the e-mail communication by the High group were then compared to that of the Low group. The results of this experiment showed a tendency for unpleasant emotions such as anger and anxiety to increase when emotional cues transmitted are low (i.e., the Low group). The findings suggest that low degrees of emotional cues transmitted between senders and receivers in e-mail communication tend to cause some misunderstanding. 2005 Elsevier Ltd. All rights reserved. Keywords: Computer-mediated communication; E-mail; Emotional cues transmission 1. Introduction Much research has been conducted on computer-mediated communication, commonly referred to as CMC (Kiesler, Siegel, McGuire, 1984), a