信伊莱克斯项目咨询报告英文.ppt

“Ability to Respond to Urgent Orders”, and “Product Availability” were identified as the most important factors from the survey Most retailers lacked an understanding of the significance of minimum order quantities as they are presently ordering based on demand and payment credit, and regard minimum order quantity as having little impact on their business revenues The overall customer satisfaction for Electrolux’s ordering service level is higher than the customer’s general experience within the marketplace, with the exception of Guangdong Though above average, the customer satisfaction rate towards Electrolux’s ability to respond to urgent orders scored relatively the lowest among all the elements. Customers from most of the regions, such as Carrefour Beijing, Guangzhou Department Store complained that there is no differentiation in response levels between the normal orders and urgent orders “Ability to Respond to Urgent Orders”, and “Product Availability” were identified as the most important factors from the survey Most retailers lacked an understanding of the significance of minimum order quantities as they are presently ordering based on demand and payment credit, and regard minimum order quantity as having little impact on their business revenues The overall customer satisfaction for Electrolux’s ordering service level is higher than the customer’s general experience within the marketplace, with the exception of Guangdong Though above average, the customer satisfaction rate towards Electrolux’s ability to respond to urgent orders scored relatively the lowest among all the elements. Customers from most of the regions, such as Carrefour Beijing, Guangzhou Department Store complained that there is no differentiation in response levels between the normal orders and urgent orders “Ability to Respond to Urgent Orders”, and “Product Availability” were identified as the most important factors from the survey Most retailers lacked an understanding of the signifi