工作压力与工作绩效.doc

摘要 随着我国改革开放的不断深入，经济全球一体化的迅猛发展，企业环境的急剧变化，人们的工作节奏加快，社会竞争日益激烈，这些变化使企业员工的工作压力达到了前所未有的高度。工作压力对员工的生理、心理和行为产生了很大的影响，已成为影响组织绩效的重要因素。对于企业员工工作压力和工作绩效之间的关系的研究，具有重要的现实意义。 本文是对企业员工工作压力和工作绩效之间的关系进行的研究，工作压力和工作绩效指标体系及其它们之间的关系还处于理论探索性阶段。本文是在以往研究理论的基础上证明企业员工工作压力对工作绩效的影响，它对企业中的人力资源管理提供了借鉴，为企业人员的压力管理和工作绩效的提高提供了支持。 关键词：企业员工；工作压力；工作绩效；外源压力；内源压力； ABSTRACT With the development of reform and opening-up in our country,the rapid progress nomical globalization,the changing sharply of the environment of enterprises,people's work-rhythm is accelerated,the social competition is becoming increasingly intense,and these changes make enterprise staff's work stress reach the unprecedented height.A series of personal physical,psychological and behavioral consequences which come from work stress are becoming more and more important factors that affect work performance.Particularities,administrative staff as their important and special roles in organizations are enduring the even more serious work stress.Therefore,there are a lot of applicable values in studying work stress and work performance to enterprise’s administrative staff. This paper is an empirical study on work stress and work performance of managers in enterprises.At present,these empirical studies are in exploring stage.The index system of work stress and work performance,their relation is still at the stage of theoretic exploration.This paper prove the impact on work performance of enterprise's administrative staff's work stress by empirical study on the basis of studying the theory in the past Keywords: Manager, Work stress, Work performance, Extrinsic Stress, Intrinsic Stress 目录 TOC \o "1-3" \h \z \u 摘要 1 ABSTRACT 2 目录 3 第一章、引言 3 第二章、工作压力定义 5 2.1、工作压力的定义 5 第三章、工作绩效研究 7 3.1、工作绩效概念的界定 8 3.2、工作绩效理论 8 3.3、工作压力—绩效适度理论 9 第四章、工作压力与工作绩效 10 4.1、工作压力与工作绩效关系的理论研究述评 10 4.2、互动理论 11 4.3、激励理论 13 4.4、工作满意度与工作绩效关系 14 第五章、管理对策分析 14 5.1、适度提高管理人员工作中的内源压力，降低其外源压力 14 5.2、重视沟通和交流，建立有效的信息传输途径，减小员工角色压力，提高工作绩效