商务礼仪第一周.ppt

Lecture 1: Introduction to the course;What is Etiquette?;Etiquette is found in many areas of daily life;What is international business etiquette?;Why is international business etiquette important?;what to say, and what not to say in the workplace!;What do we learn about etiquette in this course ?;Teaching forms;Assessment;Lecture 1: Meeting and Greeting;Meeting and Greeting;;Discuss with your partner;Introducing a visitor to a supervisor:;Introducing your supervisor to another person;Basic rules I; introduce a lesser to a more important or senior person. You would introduce: A younger person to an old person. A peer in your company to a peer in another company. A junior executive to a senior executive. A fellow executive to a customer or client. An unofficial person to an official person. A fellow in your own country to a peer from another country. A guest to a host. A gentleman to a lady.; Always introduce people by saying their title and full name, following with a brief interesting or relevant piece of information about the people who you are introducing. Example: When introducing Sally Rider, one of your advertising and marketing managers, to Dr. Jennifer Wilkins, a business client, you introduce Sally( a subordinate employee) to a senior professional (the client) “Dr. Jerkins, this is Sally Rider, our top advertising and marketing executive who will be personally handling your account with us. Sally, this is Dr. Jennifer Wilkins, she heads the women’s education department at the Advanced Institute for Business Women. Dr. Wilkins is interested in new ways to market their education programs to women.;Basic Rule III