英语投诉信复习课程.ppt

英语投诉信的写法 一.?投诉信的结构 （1）开头：交代投诉内容，表明本信的目的和要求。? （2）正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。? （3）结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。? 英语范文 Directions: Write a letter to a store, making a complaint about its delivery. Dear Sir or Madam, I am writing to make a complaint against your bad delivery service I’m afraid that the enclosed CD player doesn’t work. It is the third one I’ve got to return this month. Other than the three I’ve had to return recently, I’ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage. I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888. Sincerely, Wang Hua 开头常用句型 1、I venture to write to complain about the quality of the ···I bought last Friday at your store. 我冒昧给你写这封信，投诉我上买的···的质量问题。 2、I am writing this letter to tell you how disappointed I have been with the after-sale service at your shop. 我写信是想告诉贵店，我对你们的售后服务非常失望。 3、I am writing to inform you that I find…unsatisfactory / I am dissatisfied with your… 我写信是为了告诉你我非常不满意…… 4’It?is?a?great?pity?that?we?find?there?is?something?wrong? with…? 令人非常遗憾的是我们发现……有问题。? 中间常用句型 1.There are some problems with the… that I wish to bring to attention. First, there is… In addition,………有……问题。 首先，有……问题。另外，有……问题。 2.I can hardly put up with it any more. 我再也无法容忍。 3.I hope you will kindly investigate… 我希望你……调查。 4、I am not blaming anyone, but… 我不是指责某个人，但是…… 5、I am sure this is a rare problem. 我相信这类问题不会经常发生。 6、One annoying aspect of your service is… 你们服务中不尽人意的地方是…… 7、I would like to draw your attention to the problem… 希望引起贵方对……问题的注意。 8.To remedy the matter, I suggest making the following changes… 为了补救，我建议…