函电业务流程.ppt

EXPORTOR:齐乐（05号） 张佳强（32号） IMPORTER:胡婷（19号） 刘阳密（29号） Catalogue The Introduction to Business Letter Writing（商务信函写作） Establishing Business Relations（建立业务关系） Enquires and Offers（询盘与发盘） Counter-Offers（还盘） Conclusion of Business（成交） Establishment and Amendment to L/C（信用证的开立与修改） Follow—up Service（售后服务） 出口业务流程 进口业务流程 The Introduction to Business Letter Writing Good Writing Principles 1.Completeness(完整性） 2.Concreteness（具体性） 3.Clearness（清晰性） 4.Conciseness（简洁性） 5.Courtesy（礼貌性） 6.Consideration（体谅性） 7.Correctness（正确性） Establishing Business Relations General Structure Opening sentence Purpose of contacting the company A self-introduction As a exporter (seller) The quality of your products As a importer (buyer) The commodities you want to buy, the reference as to your firm’s financial position and business standing Complimentary closure Enquires and Offers 一项法律上有效的发盘，须具备四个条件 发盘是向一个（或几个）特定受盘人提出的订立合同的建议 发盘的内容必须十分确定，一旦受盘人接受，合同即告成立 发盘人须表明承受按发盘条件与对方成立合同的约束意旨 发盘必须送达受盘人 Counter-Offers Process Confirm the other letter, expressed your thanks. Adhere to the primary offer is reasonable, given all the right reasons at the same time. Put forward our conditions, and urged other action. Counter-Offers Skills Mutual concessions 互作让步 Access to information 获取信息 Seek common ground 寻求共同点 Instead of “no” 代替“no” Conclusion of Business How to Write a Letter of Acceptance 买方承诺函 ①开头部分：表达承诺之意，如已由电文承诺，要表明确认该电文的意见。 ②正文部分：说明附有购买确认书及订单之意，陈述已准备开立信用证。 ③结尾部分：表明请托处理本订单的希望。 Conclusion of Business How to Write a Letter of Acceptance 卖方承诺函 ①开头部分：说明承诺之意，确认承诺的电文（如已发） ②正文部分：说明内附销售确认书及契约；请求开立信用证。 ③结尾部分：感谢订购，保证尽力处理该业务。 Establishment and Amendment to L/C Establishment of L/C 1. The steps: The importer（买方） : A. Fill in an application form B. Hand over some margin押金 or some other securities 担保. Establishment and Amendment to L/C Establishment of L/