顶尖酒店集团集团管理意识培训手册(全套英文).docx

M知 MANAGEMENTAWARENESSPROGRAMMEFACILITATORS GUIDE Hilton Facilitators Guide gram MAP is a trai ning and developme nt program desig ned for man agers of Hilt on Intern ati on al, and therefore plaPs a keP role in the overall strategP of the compa nP. It is a tool that rein forces Hilt on In ternatio nals commitment to developing its people at everP level. This facilitator s guide contains all tPoumnetediao effectivelP run this course. The guide sets out the aims and objectives, the lear ning methodologies, preparati on requireme nts and the course content. BEFORE RUNNING EACH MODULE, MAKE SURE POU HAVE: Read all the information in this training kit so that Pou are familiar with it. Pou maP also want to do a trial run before the actual prese ntati ons. Distributed anP pre-work/pre-read ing assig nment to participa nts. Prepared overheads from the black and white masters provided in this kit Sufficie nt copies of workbooks for participa nts Copies of anP han douts A whiteboard and whiteboard pens A flipchart and pens DURING THE TRAINING SESSION: TrP to create a frie ndlP, i nformal atmosphere so that participa nts feel relaPed and con fide nt about ask ing Pou questi ons Allow the appropriate time for each module. ApproPimate times for each module are in dicated at the start of each module. Make sure that Pou allow plentP of time and opportunitP for questions and to clarifP un dersta nding. Make sure that seati ng is arra nged so that everP one can see Pou and the overheads 电 Hilton In ter natio nal 1999 Aims..Objectives Participa nts will: ? Receive a greater un dersta nding of those skills that relate to performa nee man ageme nt, team build ing and decisi on making. Determi ne their stre ngths and developme nt areas in each of the topics addressed in the course. Develop their pote ntial to plaP a more active leadership role in the running of the bus in ess. To practise the skills invo Ived in man agi ng themselves and their emploPees effectivelP. Be able to man