超市处长入职培训Hewitt.pptx

处长培训手册 Devision Head Seminar Manual;培训目标Training Objectives;;;管理交流Managerial Communication;团队沟通 Team Communication;Getting to Know Your Employees and the Communication Cycle 了解员工及沟通环;Some Facts About Listening倾听中存在的实际问题;Overcoming the Communication Barriers克服沟通障碍;交流程序技能Communication Process Skills;三种不同类型的问题Three Types Of Questions;;;不良的非语言倾听习惯Ineffective Nonverbal Listening Habits;不良的倾听习惯[一]Ineffective Listening Habits #1;不良的倾听习惯[二]Ineffective Listening Habits #2;不良的倾听习惯[三]Ineffective Listening Habits #3;Listening Actively 积极倾听Verbal Signals 言语信号;积极倾听 [一] Active Listening #1;积极倾听常用语Phrases to Demonstrate Active Listening ;积极倾听 [二]Active Listening #2;;;;;练习：练习提问和积极倾听Exercise: Practice Questioning and Active Listening;委派任务Assigning Tasks;技能储备Skill Inventory;委派时需考虑的两个因素Two Factors to Consider when Delegating;任务分析和人员分析Task Analysis and People Analysis;Communicating Expectations表明期望;;;指导与反馈Coaching Feedback;定义反馈与指导Defining Feedback and Coaching;指导与反馈Coaching and Feedback;反馈Feedback;为什么反馈和“啤酒”相关联？Why do Feedback and BEER go together?;主动反馈Ownership of Feedback;积极型反馈实例Positive Feedback: Example;改进型反馈意见 - 例子Corrective Feedback - Example;练习： 错过的提供反馈的机会Exercise: Missed Feedback Opportunity;指导讨论的五个步骤 [一]Five Step Framework for Coaching Discussions #1;指导讨论的五个步骤 [二]Five Step Framework for Coaching Discussions #2;需要多少指导？反馈？How Much Coaching? Feedback?;需要多少指导 How Much Coaching?;SMART Goals聪明目标;SMART Goals;聪明目标;SMART Goals - Good Examples?聪明目标 - 正例？;练习 - 哪些是聪明目标？Exercise - Which Are SMART Goals?;;;;;;;;;;;;;会议管理Meeting Management;会议管理;Meeting Management;如何召开会议;How to Conduct the Meeting;如何参加会议How to Attend the Meeting?;团队和团队协作 Team Teamwork;TEAM 的含义What Does TEAM Mean;团队成功的条件Conditions For Team Success;理解团队Understanding The Team ;团队交流的基础 [一]Team Communication Basics #1;团队交流的基础 [