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Basic Vegetable Products Section: UNCONTROLLED/DEVELOPMENT Customer Service Work Instructions Location: Suisun “TEMPORARY SMART PROJECT ISSUE” Issue Date: - Expiration date: ORDER CANCELATION PROCEDURE Revision: DATE \l 5/12/95 TIME 1:53 PM Prepared by: Approved by: Date: FILENAME \p M:\PHASE1\COM\DETAILPR\EVELYN3.DOC PAGE 1 of NUMPAGES 1 00.1 PURPOSE OF INSTRUCTION: To provide Customer Service Representatives with procedures to use when cancelling an order. 00.2 RESPONSIBILITY: CSR 00.3 PURPOSE OF FUNCTION: To provide detailed instructions for cancelling orders at different levels. 00.4 INSTRUCTIONS: An order can be cancelled at different levels throughout the history of the order; beginning with: BASIC ORDER/QUOTATION SCREEN - MOO02003 CK20 CANCEL ORDER: If you do not want to convert a quotation into an order, if you have order cancel authority, you can cancel it by pressing Command Key CK20 on the Basic Order Screen, to cancel the displayed order. The system assigns the order a status of 99. ORDER MASTER SCREEN - MOO02006 CK20 CANCEL ORDER: When in the Order Master Screen, MOO02006, by pressing Command Key CK20 you can cancel an existing order. Ck20 Cancel Order is only available during maintenance. The system assigns status code 99 to the order and all its resource/releases. Note: ORDER DETAIL SCREEN 1- MOO02007 and ORDER DETAIL SCREEN 2 - MOO02107 CK20 Cancel/Delete Resource: When at either the Order Detail Screen 1 or Order Detail Screen 2 and you use Ck20, it will Cancel/Delete resource and removes it from the order. This command key is only available during maintenance. 00.5 CORRECTIVE ACTION Seek assistance from Customer Service Supervisor or Assistant Supervisor.