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Tool Definition Sheet Tool Name: (35 characters, mixed case) Analysis Worksheet Original Author: Revenue Enhancement Core Team Methodologies Used In: Revenue Enhancement Diagnostic Note: if the section titled Generic Information has already been completed, you do not have to make any changes to it. Only enter information related to your methodology in the section titled Methodology-Specific Information. Generic Information What do I use this tool for? (Provide a 1-3 paragraphs.) Use this tool to guide and document your analysis. This tool provides all the key points necssary complete the qualitative analysis. Once you have identified the Business Issues via interviews and situation analysis, this tool provides the fields to document the analysis of each issue - based on the Diagnostic Methodology. The cells for this tool are deliberately confining, in order to keep the analysis focused and stay within scope. If there isn’t enough space in a cell then chances are good you’re too deep in the analysis. Why would I use it? (Using a dashed list, complete the sentence Use this tool to...) - identify Operational Drivers that contribute to Revenue Levers - identify Revenue Levers to focus your attention on - determine with the client which Operational Drivers represent the greatest impact and evaluate a realistic sensitiviy range for each Revenue Lever - determine which Revenue Processes represent the greatest opportunity for improvement - recommend Key Steps necessary for the client to take in order to realize the opportunity - provide insights into which Revenue Enhancement service offerings apply to this client How should I use it? (Outline the process for using this tool. This information should be listed step by step.) 1. Identify Business Issues 2. Develop Opportunity Hypothesis for each issue 3. Determine whether the opportunity is in the Identification, Creation, or Retention of customers 4. Identify each Operational Driver related to the issue 5. Determ