安达信咨询方法与工具资料库AMGRPH.DOC免费

SAM Category Descriptions Use the following to gain an understanding of the type of information to be collected in the interviews or a facilitated session. Technology. Technology information on both software applications and the supporting technical infrastructure can be obtained through the Systems Inventory Matrix. This tool includes 3 templates which can be used to gather information on the applications presently installed, the hardware available, the volume of transactions processed and the number of terminals/printers/users. - Hardware - Provides enough computing power, storage, and physical devices to enter and access information; user-friendly. Good growth capability, flexibility, vendor service. - Software - Reliable, expandable, functional; 80% + of user needs met. Data captured at source, at right level of detail. Data is user maintained and accessible by others. - Custom Systems Interfaces - Quality man / machine interface. Variety of tools available to help access information and gain understanding of data. Natural to users’ working styles and needs. People. Other people-related information can be obtained prior to interviews. In particular, “no MIS manager” or “general dissatisfaction with response times” may be self-evident as SAM data is gathered. - Executive - Leads ISP, aware of role/needs of key business functions and way information affects strategy. Personal use of information sets example for others to follow. - Users - Users take active part in design, development, operation and maintenance of system. Use information to add value and to support the business strategy. - Information Technology Specialists - Strong service ethic, provide high impact, fast response (HIFR) quality service to users. Appreciated as high-value corporate resource. Sufficient investment for systems tool/techniques. Communications. Communications in the SAM context refers to the means by which the company communicates business plans, systems plans, policies and proc