江铃售后服务话术及常见故障解答.docVIP

江铃售后服务话术及常见故障解答.doc

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共 NUMPAGES 20页,第 PAGE 19页 内部资料严禁外传 目 录 第一章:新车的相关问题和解释 1.1、新车磨合期注意事项,最高时速············································ 3 1.2、新车磨合期要注意哪些问题 ············································ 3 1.3、车辆的百公里油耗························································3 1.4、实际油耗比使用手册上高出很多············································3 1.5、在颠簸路上一般挂几档,为什么············································3 第二章:对保养和修复项目提出的问题和解释 2.0、我去维修站强保,为什么要收费········································ ···4 2.0.1、请问强保后多少公里要加厂保养··········································4 2.1、刹车油为什么要定期更换··················································4 2.2、为什么要做四轮定位······················································4 2.3、皮带涨紧轮为什么要定期更换··············································4 2.4、喷完漆的漆面上有尘点····················································4 2.5、保养时处理了的问题保养后还出现··········································5 2.6、因离服务中心比较远不到服务中心换机油····································5 第三章:养护产品的解释 3.1、为什么要进行燃油系统保养················································5 3.2、燃油系统清洗后怠速不稳··················································5 3.3、清洗油路后发动机故障灯点亮··············································5 3.4、清洗油路后过了2万公里,出现抖动现象····································5 3.5、燃油添加剂有什么好处····················································6 3.6、为什么要做润滑系统保养··················································6 3.7、为什么要做冷却系统保养··················································6 3.8、为什么要做动力转向系统清洗··············································6 第四章:常见故障解答 4.0、排气自助辅助灯亮是什么原因······································6 4.1、前大灯不够亮,能不能用大瓦数的灯泡······································6 4.2、为什么灯内有水汽························································7 4.3、车窗易起雾,除雾效果不好················································7 4.4、有时电动车窗升降不灵活··················································7 4.5、为什么电池明明有电(电眼呈绿色)却不能起动······························7 4.6、发动机故障灯····························································7 4.7、是否需要经常添加冷却液·························

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