国际商务沟通.ppt

国际商务沟通 韩立红 国际经济与贸易教研室 Ch1 Introduction to communication Ch2 Listening skills Ch3 Speaking skills Ch4 Skills for Organizing & Attending Meetings Ch5 Writing skill Ch6 Job-searching communication Ch7 Global etiquette Ch8 Interculture Business Communication Ⅰ. Communication: The process of sharing by which messages produce responses. Ⅱ.Business communication： a dynamic, multi-channeled process, which covers internal as well as external communication in a given organization. Ⅰ. Elements of communication (沟通的要素分析) 1.message (信息) 2.sender and receiver (发送者和接收者) 3.channel (渠道) Channel refers to the ways of sending and receiving messages. 4.feedback（反馈） Feedback refers to the reaction from the message receiver to the message sender. more verbal messages more communication more encouragement deeper impression Ⅱ.The process of communication (沟通的过程) Sender planning coding channel decoding receiver §1.3 The Purpose ,Principles and Contents of Communication (沟通目的、原则及基本内容) Ⅰ. The purpose of communication Ⅱ. The Principles of Communication (沟通的原则) 1.clear（清晰） 2.concise（简明） 3.correct （准确） 4.complete （完整） 5.constructive（有建设性） 6.courteous （礼貌） Ⅲ. The Basic Contents of Communication (沟通的基本内容) 1.why 2.who 3.where 4.when 5.what 6.how §1.4 The Types and Barriers of Communication (沟通的类型及障碍) Ⅰ. The types of communication ◆facial expression movement of eyebrows and eyes smile ◆gesture ◆posture refers to our body positions as a whole ◆space refers to the physical distance between two communicators. intimate distance : within 50cm personal d