罗宾斯管理学原版讲义03.ppt

8 th edition Steven P . Robbins Mary Coulter PowerPoint Presentation by Charlie Cook Copyright ? 2005 Prentice Hall, Inc. All rights reserved. Copyright ? 2005 Prentice Hall, Inc. All rights reserved. 3 – 2 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. The Manager: Omnipotent or Symbolic ? Define the omnipotent and symbolic views of management. ? Contrast the action of manager according to the omnipotent and symbolic views. ? Explain the parameters of managerial discretion. The Organization's Culture ? Define organizational culture. ? Explain what the definition of culture implies. ? Describe the seven dimensions of organizational culture. ? Define a strong culture. Copyright ? 2005 Prentice Hall, Inc. All rights reserved. 3 – 3 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. The Organization's Culture (cont'd) ? List the factors that influence the strength of an organization's culture. ? Discuss the impact of a strong culture on organizations and managers. ? Explain the source of an organization's culture. ? Describe how an organization's culture continues. ? Explain how culture is transmitted to employees. ? Describe how culture affects managers. ? Describe how managers can create a culture that supports diversity. Copyright ? 2005 Prentice Hall, Inc. All rights reserved. 3 – 4 L E A R N I N G O U T L I N E (cont'd) Follow this Learning Outline as you read and study this chapter. Current Organizational Issues Facing Managers ? Explain how a strong culture affects whether an organization is ethical. ? Describe the characteristics of an ethical culture. ? List some suggestions for creating a more ethical culture. ? Describe the characteristics of an innovative culture. ? Explain six characteristics of a customer-responsive culture. ? Discuss the actions managers can take to make their cultures more customer-responsive. ? Define workplace spirituality. Co