讲义文稿资料itilv3新起航_2008-06-06_leo.pptxVIP

Today What’s New In ITIL;;What’s happening out there?;The IT Environment;The Cruel Reality;And this means ….;And it also means…;What’s important?;IT Objective - Moving up the ladder;;And Finally…. Behavioral Change;We need to ITSM?;;;ITIL: An Introduction;What’s ITIL Service Management All About?;Why ITIL?;;Achieving this is about the three Ps ;;What is ITIL v2;;;Business Perspective;Foundation Certificate;42.500;Why Need to Change;Key Changes: v2~v3;;ITIL V3 Delivered May 30, 2007;Why Change?;More Benefits of ITIL v3;IT service management objectives;What is new in ITIL v3;The Management Structure;ITIL v3 Academic ;ITIL v3 Core Structure;ITIL: 21 Years of Service Improvement;Business depends on IT to drive value;New Concepts in ITIL v3;New Concepts in ITIL v3;New Concepts in ITIL v3;New Concepts in ITIL v3;New Concepts in ITIL v3;New Concepts in ITIL v3;New Concepts in ITIL v3;;;Why?a?Lifecycle?;A?lifecycle?stage?at?work;ITIL v3 Core: Service Strategy;ITIL v3 Core: Service Design;Goals and Objectives;Value to Business;ITIL v3 Core: Service Transition;Goals Objectives;Value to Business;ITIL v3 Core: Service Operation;Purpose;Value to Business;ITIL v3 Core: Continual Service Improvement;Objective;Value to Business;Why Organisations Need ITIL V3;New Concepts in ITIL v3;How Organisations used ITIL V3;What do you need to think about?;Where can I get help?;How do you implement/improve?;Improvement: Non-linear?process;ITIL v2 vs. v3 vs. ISO 20000;ITIL v2 vs. v3 vs. ISO 20000 (Cont…);;;ITIL is based on ISO/IEC 20000;Information technology –Service management – Part 1: Specification;;What is ISO20000;ISO/IEC20000;;Seek opportunities to learn from and copy best-practice processes.